Terms & Conditions :-

1. Business Conduct

All transactions are conducted in good faith, adhering to the standard practices of the jewellery trade. This ensures a trustworthy and smooth experience for our valued customers.

2. Customer Verification

It is the customer’s responsibility to verify the pieces and weight of jewellery items before finalizing delivery. We recommend a thorough check for satisfaction and accuracy.

3. Jewellery Handling

As gold jewellery is delicate, it may be prone to breakage or damage post-delivery. The Gold does not cover repairs or replacements once the item has been handed over. However, repairs, if feasible, may be done at standard service charges.

4. Gold Value Determination

The valuation of gold items is based on net gold weight and the current market rate. Non-gold components like stones, pearls, and lac will be deducted from the net weight to ascertain the gold content.

5. Exchange Policy

For any exchanges, jewellery will be melted down to confirm the net gold weight. The exchange value will reflect the prevailing rate on the date of exchange.

6. Refunds

Cash refunds are not permitted for non-The Gold jewellery items. For eligible exchanges or buybacks, cash refunds are provided up to the government-prescribed limit. Refunds exceeding this amount will be processed via cheque or NEFT, generally within three working days.

7. Ownership Assurance

Customers availing of buyback or exchange services affirm that they are the legal owners of the jewellery being transacted.

8. Dispute Resolution

Any disputes shall be subject to arbitration under the jurisdiction of Jajpur, Odisha, and resolved per local jurisdiction regulations.

9. Acceptance of Terms

By engaging in any transaction with The Gold, the customer confirms their agreement with these Terms & Conditions.